Troubleshooting

Resort Cams features two types of cameras…live streaming cams and static image cams that update every few seconds. Generally, most people do not have any issues with the static image cams. If you are have having issues with the live streaming cameras, there could be a few reasons why. First, make sure that you cannot see ANY cameras updating, because sometimes there are cams that are down for any number of reasons.

Desktop/Laptop Browsers
Android Users
Desktop/Laptop Browsers

We recommend using Google Chrome or Mozilla Firefox if possible.  Both of these browsers support live streaming without the need for Flash. If none of the cams are displaying for you, more than likely you are using Internet Explorer. We have discontinued supporting Internet Explorer 9 and older as Microsoft doesn’t even support 8 anymore and 9 is several years old. However, it is possible to use Internet Explorer 10 and up to view the streaming cams. Microsoft by default has enabled a setting in Internet Explorer that disables streaming for our live cams. This is what you need to do to disable it.

  1. In the upper right hand corner click settings.
  2. Go to the “Safety” settings.
  3. Make sure that “ActiveX Filtering” is unchecked and not enabled.

Refresh the page and you should see the cameras working.  If you are still having issues, make sure you have the latest version of Flash Player.

Android Users

Live streaming cameras generally work without any issues on newer versions of Android (4.1 and up). If you are on an older version of Android and are having problems seeing the live streams, download MX Player for the Play Store.

https://play.google.com/store/apps/details?id=com.mxtech.videoplayer.ad&hl=en

When selecting which app to use to view the stream, select MX Player and it should work for you.

If you are still having problems, click the button below to send us an email!

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